Informed consent, genuinely informed.

Telehealth is the delivery of healthcare services using electronic communications — secure video visits, asynchronous messaging, remote review of laboratory results, and electronic prescribing. With Synergic Health Solutions, a licensed physician reviews your intake and labs, meets with you by video, and directs your ongoing care through the patient portal.

The physicians who care for you are independent, licensed clinicians exercising their own professional judgment. They hold the same legal and ethical obligations to you as a physician seeing you in person.

• Access to physician-directed care without travel or waiting rooms.
• More scheduling flexibility, including consultations outside traditional office hours.
• Continuity — your records, labs, and care plan live in one place, visible to your whole care team.
• Discreet handling of sensitive health matters, from consultation to delivery.

Telehealth has real limitations, and you should understand them before consenting to care:

• A physician cannot perform a hands-on physical examination, which may limit the information available for clinical decisions.
• Technology can fail — interrupted connections or transmission errors may delay evaluation or require rescheduling.
• In rare cases, electronic security protections could fail, resulting in unauthorized access to your information.
• A physician may determine that telehealth is not appropriate for your situation and recommend in-person evaluation before care proceeds.

Telehealth services are not designed for emergencies. If you are experiencing a medical emergency — including chest pain, difficulty breathing, severe allergic reaction, or thoughts of harming yourself or others — call 911 immediately or go to the nearest emergency room. Do not wait for a response through the portal.

For urgent but non-emergency concerns related to your protocol, message your care team through the portal and seek local care if your symptoms worsen.

No therapy is guaranteed. Prescriptions are issued only when your treating physician determines, in their independent clinical judgment, that a therapy is appropriate for you based on your history, labs, and consultation. Your physician may decline to prescribe, adjust dosing, or discontinue a therapy at any time when clinically warranted.

Compounded medications are prepared by licensed pharmacies pursuant to a prescription and are not FDA-approved; the FDA does not review compounded drugs for safety, effectiveness, or quality before they are dispensed.

Your telehealth visits and records are protected by the same federal and state confidentiality laws that apply to in-person care, including HIPAA. Video consultations are conducted over encrypted connections and are not recorded without your explicit consent. Our HIPAA Notice of Privacy Practices describes how your health information may be used and disclosed.

• You may withhold or withdraw this consent at any time without affecting your right to future care, though withdrawal ends telehealth services.
• You may ask questions about any aspect of your care and receive answers before proceeding.
• You may request a copy of your medical records as described in the HIPAA Notice of Privacy Practices.
• You may seek in-person care from a provider of your choosing at any time, and your care team will support that transition.

By proceeding with a consultation, you confirm that you have read and understood this document, that you have had the opportunity to ask questions, and that you voluntarily consent to receive care through telehealth from physicians available through Synergic Health Solutions. You will be asked to formally acknowledge this consent during intake, before your first consultation.